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OnStation's Commitment to Your Privacy
Last Revised: May 28, 2004
OnStation Corporation is committed to your right to privacy. As a visitor to our website, an OnStation subscriber or a customer of an OnStation subscriber ("consumer"), you have the right to control how you or your customers' personal information is used. We provide this Privacy Policy so that anyone visiting or using our website is aware of our information gathering and dissemination practices.
Summary
The OnStation Privacy Policy affects three groups of users: visitors to our corporate website, OnStation subscribers and the customers of OnStation subscribers or consumers. This is a summary of how our privacy policy affects each group of users. For more information, please read the full privacy policy.
Consumers
As a customer of an OnStation subscriber, you are receiving valuable and timely communication, including service reminders, special offers and "Thank You" notes from a company you have an existing business relationship. You have the right at any time to opt-out from receiving these communications. If you would like to opt-out from receiving these communications please e-mail privacy@onstation.com. Click here for more info.
OnStation Subscribers
OnStation asks new subscribers to provide their name, business name, address, phone and fax numbers and e-mail address as well as a credit card or bank account number. This information is used for customer service and recurring monthly billing purposes only.
In order to use OnStation's service, we upload consumers' personally identifiable information into our secure servers. The collection of our subscribers' information and consumer information is done solely to provide our services to subscribers in accordance with our Subscriber Agreement and Terms of Use.
OnStation will never sell, share or rent the information collected with any third parties unless otherwise stated in our Privacy Policy. Click here for more info.
Corporate Website Visitors
OnStation collects personal information based on requests from visitors to receive further information about our services. OnStation will never sell, share or rent that information to third parties. Click here for more info
TRUSTe
OnStation Corporation is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.onstation.com and application sites using this sub-domain. Because this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact OnStation's privacy officer by e-mail at privacy@onstation.com. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe http://www.truste.org/watchdog.html. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
How OnStation Collects Personally Identifiable Information
OnStation collects personal information from users at several different points within our website and hosted product. This enables OnStation to provide users with better information about our services. Providing your information to OnStation ensures that a visit to our site or hosted service is simple, convenient and productive. OnStation is the sole owner of all information collected. OnStation will NEVER sell, share or rent your information to others in ways that differ from what is disclosed in this statement.
Corporate Website
On the corporate website, OnStation collects information about prospective subscribers and other visitors based on their request to receive further information about our services. A visitor to our site will be asked to provide contact information such as name, business name, address, phone and fax numbers and e-mail address. We use this information only to contact the visitor about the services for which they have requested further information.
Hosted Product
OnStation asks new subscribers to provide their name, business name, address, phone and fax numbers and e-mail address. We call this "Subscriber Information." As a new subscriber, you will also be asked to provide payment information such as a credit card or bank account number which is used for monthly billing purposes only.
As part of OnStation's service deployment process, we securely upload your customers' personally identifiable information (we call this "Consumer Information") into our secure servers. This process is performed so OnStation can provide our services to consumers on your behalf. The collection of Subscriber Information and Consumer Information is done solely to provide our services to you in accordance with your Subscriber Agreement and Terms of Use.
Log Files
As is true of most websites, OnStation gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser types, page views, referring URL and a date/time stamp.
Cookies
A cookie is a small text file containing a unique identification number that is transferred from a web server to the end user's hard disk, enabling the serving party to track the website activities of the user. OnStation uses cookies to help personalize your experience with our website and to ensure that no unauthorized users can access our subscribers' web pages within our service. We do not issue any cookies which enable third parties to track the activities of end users.
Clear Gifs
In the e-mails we send on our subscribers' behalf, we employ a software technology called clear gifs (a.k.a web beacons) that help us better manage our site content by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies that are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.
How OnStation Protects Personally Identifiable Information
Your Personally Identifiable Information
OnStation will not sell, share or rent personally identifiable information, except as may be required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process.
Consumer Information
OnStation will not use Consumer Information for the purposes of directly marketing to, or otherwise communicating directly with those consumers about OnStation or any third party products or services.
How OnStation May Use the Information We Collect
OnStation does collect and aggregate broad demographic information that we may use in different ways:
- OnStation may sell or share with our partners and advertisers aggregated demographic information compiled from Subscriber Information and/or Consumer Information. This information will not link aggregate user data with personally identifiable information or otherwise make it available.
- OnStation may use this information to analyze trends, to administer the site, to track user's movements around the site and to gather demographic information about our user base as a whole. This information may also be used for the purpose of monitoring and tracking use of our hosted site in order to improve product delivery to our subscribers.
Choice and Opt-Out
OnStation always provides the ability for users of our website and hosted product to opt-out of having personally identifiable information used as part of our service offering. All e-mails OnStation sends out on behalf of our subscribers to consumers except those confirming appointments requested online provide an immediate opt-out mechanism. In addition, any visitor to our site, subscriber to our service or consumer may e-mail us at privacy@onstation.com to opt-out of receiving any further correspondence from us.
The CAN SPAM Act of 2003
The e-mails OnStation sends on behalf of our subscribers do not constitute spam. OnStation is in full compliance with the CAN SPAM Act of 2003. Please see OnStation's CAN SPAM white paper (pdf) for further details.
Links to Other Sites
This website contains links to other sites. Please be aware that OnStation is not responsible for the privacy practices of other websites. When you leave our site, we encourage you to read the privacy statements of each and every website that you visit to review their use of personally identifiable information. This privacy statement applies solely to information collected at OnStation's website and its hosted service.
Updating Personally Identifiable Information
Subscribers to our service may update their personal information or their customers' personal information at will by logging into their home page on our hosted product site. Our software is configured to synchronize Consumer Information on a regular basis with the related subscriber's consumer database, so any updates, changes or opt-out requests communicated directly to our subscribers by their consumers will be automatically uploaded into our site, keeping our site up-to-date with current and correct Consumer Information.
Security
OnStation takes the highest precautions to protect our subscribers' information. When you submit sensitive information via the corporate website or our hosted product, your information is protected both online and offline using standard security best practices such as firewalls, encryption and intrusion detection. Full backups are performed every week on the entire file system and incremental backups are done daily. Finally, all hosted servers are kept physically secure in world-class data centers.
Changes to this Privacy Policy
OnStation will update this policy from time to time. A "last revised" date will always be included at the top of the statement. To keep up-to-date with OnStation's privacy policy, please check this page periodically.
Contact Information
If you have any questions about this privacy policy or if you feel that OnStation is not abiding by its posted privacy policy, you can contact us by e-mailing your questions or concerns to privacy@onstation.com.
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